Return Service
We want you to be satisfied with every purchase. If you are not satisfied with an item, you may request a return or refund in accordance with the policy outlined below.
- Return Conditions 📦
To ensure a smooth return process, please ensure the following conditions are met:
The item must be unused, unwashed, and undamaged.
The original packaging and tags must remain intact.
The return request must be submitted within the designated return period (typically within 14 days of receiving the item).
Certain sale or clearance items may not be eligible for return.
- Non-Returnable Items ⚠️
Returns may not be accepted under the following circumstances:
Items that have been worn or used.
Items that have been damaged or soiled by the customer.
Return requests submitted after the designated return period has expired.
Items returned directly without prior authorization.
- Refund Process 💳
The refund process typically proceeds as follows:
📧 Contact Customer Service to request a return.
📦 Receive the return shipping address and confirmation details.
🚚 Ship the item back (we recommend using a trackable shipping method).
🔍 We receive and inspect the returned item.
💰 Once eligibility is confirmed, the refund is processed.
Return Address: 251 Rowe Terr, Milton ON L9T 8E8, Canada
- Refund Method 💰
Refunds will be issued back to your original payment method.
Processing typically takes 5–10 business days (depending on your bank or payment platform).
Shipping fees are generally non-refundable (unless the item is defective).
- Exchange Service 🔁
Currently, we primarily offer a return-and-refund service.
If you wish to exchange an item, please initiate a return for the original item and then place a new order for the desired item.
- Handling of Quality Issues 🧵
If the item you receive exhibits any of the following issues:
Damage or stains
Incorrect size or style
Obvious manufacturing defects
Please contact us as soon as possible after receiving the item; we will prioritize processing a refund or sending a replacement for you.
- Return Shipping Costs 🚚
Returns due to personal reasons: Shipping costs are borne by the buyer.
Returns due to quality issues or incorrect items: Shipping costs are borne by us.
- Refund Review Time ⏳
Returned items must undergo an inspection upon receipt.
The review process typically takes 1–3 business days.
Once the review is approved, the refund will be processed immediately.